Knowledge Sharing
Carole Weishaar updated members on new travel restrictions/requirements that are rolling out.  She sent out an email to members earlier in the week that had information you should know when you travel.  Some advice...avoid shipping your luggage as it will send up a red flag.  If you do ship it make sure you have proof.  If you have any questions please contact Carole. 

Today's Program:  Question of the Day - Everyone has a minute to pinpoint one critical success factor for your business, or create failure.

• Ryan Bohlander - Communication.  If I don't communicate with my customers I don't make money.  I need to speak with parents to create interest in my program.

• Nick Carr - Lead Office Person.  Julie is our first point of contact and people love her. 

• Joe Burr - Communication.  People want to know when things are going to be done.

• Joe Zingale - Talent.  Jeff has incredible creativity and people want to use him.  We have amazing people that can take something on paper and make it reality.

• Dave (Yukon Electric) - Doing it right the first time.

• Dave Crissman - Being able to communicate effectively with our existing customer base about what we can do and how cost effective it can be. 

• Bob Busch - Keeping abreast and educated on the continuous changes in the industry.  There are always new products and processes.

• Bob Becker - Real estate is a long communication process between the bank and the buyer.  It can take months to get anything done.

• Althea Bussert - Communication and educating my clients.  Also relying on subcontractors that I have worked with for many years. Show rooms that I trust.  Workrooms that can take my vision and make it happen.

• Andy Jensen - Referrals are critical.  Staff is also very important to my business to handle the day-to-day business.

• Steve Chilton - Flexibility.  Change or die.  Do what you gotta do.

• Don Ellis - Communication with employees.  Even just saying hello and showing them you care.  What makes us unique is our salad room.  Also our building is historic yet clean and up-to-date.

• Lin Schmelzer - Creativity and learning about my clients business.

• Carole Weishaar - Education and technology are really huge at this particular point.  I rely on a lot of resources.

• Nick Mawrenko - When clients call our office they get a live person and they appreciate that.  We also let them know we care about their call, their business.

• Guy Sawyer - I don't make promises beyond my scope.  I compete by following up and doing what I say I am going to do.

• Tim Green - Price, time management and service.  The hardest for us would be the first two.  We are looking at 1970 pricing.  The numbers are pretty crazy right now.  Its difficult but we are all still working. 

• Sandro Menasci - Honesty.  And also when I make a commitment you can bank on it.  I expect the same from my employees.

• Brad Green - Listen to our customers and do what you say you are going to do.

• Stacy Hyder - Preparation and communication.  Clients don't feel like they have any control and so they look at you to help them.  I do all my own research.  There is know one in the room that knows more about a case then me.

• Chris Curran - When I walk into court I know damn well I am the dumbest one in the room!  I have the truth on my side and I convey that in a way that is effective.  I have one person between my and the client after the initial meeting so that I can concentrate and winning the case.  I have a willingness to do the hard things.

• Mark Menasci - Communication and knowledge.  In my industry things change all the time.  I also enjoy what I do, its a hobby.   There are a lot of people that do what I do but I have a way of communicating that customers appreciate.

• Herb Stokes - Services and word-of-mouth.  We know that our clients communicate with each other and that is where the referrals come from.

• Dave Lathrop - Network of contacts.  I have many contacts through my years of experience.

• Jim Bache - Expertise drives my business.  Most of our referrals come from other professionals that know I have the expertise. 

• Kristy Morgan - Communication and education.  We explain things in full detail to our clients and we are willing to refer them out if I can't help them. 

• Bill LaLonde - We are family-owned.  We take care of our customers.  In today's environment you have to have the lowest price regardless of customer service.  They regret it later.  It is tough right now.  You can cut prices only so much.  If you beat the lowest price you are doing the job at a loss. 

• Barbara Luther - A combination of communication and expertise.  I communicate with my clients, explaining what things mean and what their options are so they have some control over the situation.

• Joe Hesch - Being accessible.  It is crazy.  I have several loans going on right now where the communication has been strictly by text.  If there is a gap it is because my phone battery died.