MEETING MINUTES
Friday, March 4, 2011
Volume 18; Issue 9

Member Spotlight
This week's spotlight is Lin Schmelzer.  Please keep this member top of mind this week for referrals. 

Start Time Reminder
Nick Mawrenko's first order of business as our new president was to lay down the law!  Please make sure to get here on time so that we can start on time.  Please be in your seat, meal in hand and ready to share at 7:15am sharp.

• To collect, record and exchange business referrals for and between its members.
  

• To encourage local business growth for the benefit of its members.
  Improving the business environment. - Dave Lathrop
  Deliver the best, most cost effective business you can. - Nick Mawrenko
  

• To provide for the display, sale or publicity of the goods, property or services
  handled or represented by its members.
  Sample promo...Mark Menasci - The Italian Stallion. He does good work and he's not bad to look at.
  

• To develop and carry on activities found to promote the welfare of its members.
  Civic or individual? -To be determined.
  

• To encourage business and professional development within the community.
  The Platinum Rule - Do unto others as they would do unto themselves. How can you help them?  What do they need? - Nick Mawrenko

They are well intended objectives but open to interpretation. What tangible things can we put on them? - Ryan Bohlander

Good to Great, If we were doing these things we wouldn't have to explain to people what MABE is about because they would know. - Dave Lathrop

Introductions and Question
Members introduced themselves and announced leads.

Who or what is your personal advisor?

• Sandro Menasci - Myself.  It used to be my mother before she passed away
• Tim Green - My brother
• Brad Green - Same, my brother
• Barb Luther - My accountant
• Herb Stokes - College mentor
• Bob Busch - My uncle who was also in the business.  Now my wife
• Nick Carr - Several friends that I run things by
• Mark Menasci - Mom and dad
• Joe Hesch - I have a dog that never tells me I'm wrong...Fine, my wife!
• Stacy Hyder - My father who is also in the industry
• Joe Burr - Curran and Hesch (A ship without a compass)
• Jake Ulrich - Close friends and father
• Phyllis Prater - My daughter
• Lin Schmelzer - My accountant
• Carole Weishaar - My three daughters
• Terry Schnelle - Andy Jensen as a business advisor
• Dave Lathrop - My wife and my running buddies
• Joe Zingale - My sons
• Bill LaLonde - My family
• Jim Bache - My wife with credit to father for pearls of wisdom
• Chris Curran -  Not one particular person, my closest circle of friends that present the tough answer
• Ryan Bohlander - Many 4-year-olds have put me through the ringer and trained me
• Nick Mawrenko - Without a doubt the buck stops with me, but can't do it without impact and feedback from friends and family

Nick Mawrenko - > What I would like to do during my term as president is encourage all of us to look at each other as advisors.  Help each other go from Good to Great.

Survey Monkey Results
Jake Ulrich has the results of the surveys.  22 people took the survey.  For the most part, people would refer fellow members and feel confident in doing so.

Today's Program - Terry Schnelle

Terry is from Oregon.  He grew up in a large family.  His first job was as a school janitor at 14-years of age.  He then went to work at a local grocery store where he worked his way up threw the positions.  He spent a short time in Alaska.  There was no work in the northwest so he moved to Arizona where his sister was already living.  He worked at Labelle's before accepting a job as a dock worker for Home Depot.  He worked his way up to operations manager.  It a lot of work opening new stores but he enjoyed it.  But as they grew it become left personable so he left and went to work for Lowe's.  He didn't enjoy his new job and decided to go out on his own.

In 2001 he became a window cleaner.  New construction was booming and business was good.  At Home Depot he learned the importance of customer service.  He took this with him to his new business.  Unlike the big guys that only clean windows, Terry offers those extra, personal services such as his "ladder services" where he will change your filters and replace smoke detector batteries.  People appreciate this and remember him.

New construction is dying out.  So lately he has been working at a lot of retirement communities.  He is looking to diversity and build his clientele.

He recommends you wash your windows at least once of year, but preferably twice a year.  Take them the screens and off and hoses them off front and back.  Don't spray them while they are still on the windows.

His number one goal is customer service.  Customers are happy when he leaves and want him to come back.