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MEETING MINUTES
Friday, July 8, 2011
Volume 18; Issue 24
Meeting Change
The July 22nd meeting will be held at Polestar!
Member Spotlight
This week's spotlight is
David Lathrop. Please keep
this member top of mind this week for referrals.
Leads & Introductions
We went around the room and presented leads and introductions.
Guest Day
Jake Ulrich brought his buddy Joe, a CPA with SureWest in
Scottsdale. He offers consulting on tax planning. He
does business tax and accounting work.
Jeff Sutherlin brought in his son. He is a young entrepreneur
that produces YouTube videos. His most recent addition
is the "ticked off puppy". He has high hopes of becoming a
millionaire before adulthood.
Questions of the
Day
What are your plans for marketing going
forward?
Janice Jaicks - She
is excited about her new website and working with an SEO expert to
drive traffic to her site. She just wasn't seeing the return
on the printed materials. They use Constant Contact to do
email marketing.
Erin LaGrassa - They
are building a new website for a new product line. They are
doing flashy banners, promoting the site with SEO, having contests
and planning a launch party locally.
Fred Vandervort -
They are using www.sendoutcards.com to mail out cards to their
database of clients. It looks very personal.
Joe, CPA - Started a
website that gets a lot of unique visitors each month.
SEO is a big factor.
Who is your most indispensible employee and
why?
Ryan Bohlander -
My sister has spent a lot of time reviewing my business and has
really jumped on board. There could be a future partnership
coming.
Joe Zingale -
Easily, Jeff his nephew. People go to their company because
they want Jeff. The rest of the staff support him.
Althea Bussert - Me,
myself and I.
Erin LaGrassa -
Definitely Paul - his vision.
Herb Stokes - The
heads of each department. We rely on them heavily when we
can't be there.
Joe, CPA - The
person that brings in business. There is a level of importance
on everybody as they all have a different skill set that is needed.
Jake Ulrich - My
assistant that keeps things running and allows me to be out meeting
with people. Also the customer base.
Stacy Hyder - My
admin assistant that gets me paid. But the whole team is
important.
Joe Hesch - It all
starts with me bringing the business in but there is no one stand
out as each role is key. Maybe my processor if I had to pick
one.
Don Ellis - My son
Darren. He is valuable and honest. But I have so many in
our team that have the same qualities.
Sandro Menasci - Who
can do every single job in the company? The truth is that the
only that can do it is me, but perhaps not as well.
Janice Jaicks -
Gretchin. She does so many things that we don't have a title
for her. She coordinates everything.
Jeff Sutherlin - My
partner. If she didn't want to do it anymore I would not want
to continue without her.
Phyllis Prater - I
have a diamond dealer that I have worked with 18 years. He
makes me look great and he has always stepped up when I've had a
need.
Mark Menasci - This
is going to be a real short story! Bill Gates keeps me in
business by making stuff that needs constant repair.
Chris Curran - It
changes over time. Its an interesting inquiry.
Currently, my paralegal. I could replace her but it would be
really difficult. It has taken me a long time to figure out
the type of help I need and it is not a technical, paper mover.
My paralegal is so important because she handles my clients and
listens to their incessant bitching. She is the nice one. My
limit on "charming" is about 10-minutes.
Dave Crissman - It
depends on which aspect of the business you are looking at.
Today it would be Rosie Romero for driving in business. I
don't like it but it is the situation. My son who will take
over, with the goal of me becoming the employee.
Nick Carr - The
shiny, happy person that answers the phone. She would be tough
to replace.
Fred Vandervort -
Amber that handles the graphics. She is willing to step up
where ever needed.
Brad Green - Tim is
the center of the company. But you need the talent.
Jim Bache - I have
one assistant and she is very good at what she does. But she
is replaceable. My business wouldn't function without me.
Jeff Sutherlin - The
number one reason people leave a company...Its not money! They
leave because they don't feel appreciated.
Follow-up
question to ponder...Does any employee hold you hostage?
Member Support - Ryan Bohlander
I had a unique issue in his business that came up. In the last
couple of months he noticed that his brochures in the facilities
were running out faster or flipped around. He has a couple of
competitors in the centers. One of them had their brochures
nicely displayed while his and his other competitor were turned
over.
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Print new brochures with your information on
both sides.
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Call her to discuss the issue.
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Approach her with a combo offer.
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Call Stacy.
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Kill her with kindness.
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