Member Spotlight
This week's spotlight is Stacy Hyder.  Please keep this member top of mind this week for referrals. 

Leads & Introductions
Members presented leads & introductions and told the group about a good customer service experience they've had and what it meant to them.

• Just a smile makes a big difference.
• A free wine ticket can go a long way if you know how to work it.
• Its comforting to call someone that is patient, knows their stuff and is quick to respond.
• Quick service, no more banging into walls.
• It is surprising and nice when you find them going above and beyond at a reasonable price.
• It's nice when they make the transaction stress free.
• It's a pleasure when the servers are quick and on the money.
• When I think of customer service I think of the group.
• I am impressed when customer services wants to wait while I do something to make sure there are no further problems.
• I struggle think of anyone outside of MABE that provides the same service as our members.
• Amazingly, I have had great service from a government entity.
• It is easier to think of the bad service than it is the good.  But the best service I have received recently was out-of-state.  Every time you walked by a member of the staff they looked at you and greeted you.  They were letting you know this was not just a job, that they were here to serve you.
• You get what you pay for.
• When they are eager to help it makes for a good experience.
• I personally don't like to have people on me before I even get through the door. 
• Its much worse when you need help and you can't find a salesperson to help.
• What I am hearing here today is treat your customers like your friends.

Board Elections
Next month we will elect a new board.  Nominations start next week.  It will be nice to have a mix of older and newer members.  Think about who you would like to nominate.

Meeting Update
Next week Barb Luther and Jake Ulrich will speak.  Think about what in your business could be considered intellectual property.  Barb will tell us to value and protect it.  Jake will speak on the nature of the banking industry.

Social Invite
Next Saturday at 11am, Erin LaGrassa is hosting a long boarding event.  An email with all the details was sent out last week.

Story Time
A member shared a story of an event that occurred at his place of business recently.  [Details left out on purpose.]  The moral of this story...if we start trampling on people's rights because we can, it is only a matter of time before the start trampling on ours.  Other things to take away from the story...know your rights, protect yourself, don't be too trusting of government entities and keep Stacy's number on speed dial.

MEMBERSHIP ACCOUNTABILITY PARTNERS
Deadline - April 15th

Ryan Bohlander ● Joe Arsenault
Joe Hesch ● Phyllis Prater
Jeff Sutherlin ● Nick Carr
Barb Luther ● Joe Zingale
Jim Bache ● Chris Curran
Sandro Menasci ● Don Ellis
Jake Ulrich ● Dave Lathrop
Joe Burr ● Shawn Vigneau
Andrew Jensen ● Stacy Hyder
Erin LaGrassa ● Robert Busch
Nick Mawrenko ● Herb Stokes
Dave Crissman ● Mark Menasci
Janice Jaicks ● Terry Schnelle

BUDDY LUNCH PAIRINGS
Deadline - January 27th

Andy J ● Dave L ● Joe B
Joe Z ● Done E ● Shawn V
Jake U ● Herb S ● Jeff S
Janice J ● Dave C ● Joe A
Chris C ● Bob B ● Phyllis P
Sandro M ● Terry S ● Nick M.
Mark M ● Nick C ● Jim B ● Erin L
Joe H ● Barb L ● Ryan B